Neutral FTTH network operator contracts digital communication platform from leading artificial intelligence company for operators and providers – partnership promises to serve as a benchmark for the sector.
Sharing a latent desire for growth and modernization of the national telecommunications sector (beyond, of course, the "Brazil" in their respective names), the FiBrasil, neutral FTTH network operator (Fiber To The Home) confirms the contracting of automated digital communication services from Brazilian Matrix, a leader in artificial intelligence for providers in the country.
With the aim of enabling the sharing of high-quality fiber optic network infrastructure for Brazilian operators and providers (including Vivo, for example), the FiBrasil She was inclined to provide a unified, fast, and efficient service.
The solution was found through the platform. Matrix OMINI software omnichannel A digital communication platform already established in the market (especially among operators and providers) and capable of integrating more than 20 different communication channels into a single platform, including email, WhatsApp, Facebook Messenger, Instagram Direct, among others.
The wide range of possibilities for customizing and automating customer service, through the intuitive construction of automated workflows within the platform, based on the most modern artificial intelligence parameters, also draws attention and corroborates the choice of [Company Name]. FiBrasil.
“Understanding the needs and specific service requirements of this dynamic and innovative sector, which is that of operators and providers, is fundamental to gaining competitiveness and growth; we propose a platform where clients can finally unify their communication, having total control over their operations,” adds Pablo Cotta, Commercial Director of Matrix.
Such autonomy and integration promise quick and noticeable results, such as reduced wait times, increased response rates, and greater availability of team time to prioritize customer experience. "Unifying customer service and integrating artificial intelligence only makes sense for us when it's possible to obtain better results and/or exceed expectations," adds Cotta.
THE FiBrasil It therefore hopes not only to enhance its service, but also, through it (and this partnership), to exemplify the model for other national providers and operators.
READ ALSO: "Humanized or automated service: which is the best option?"
READ ALSO: “AI can make it harder to identify scams”
