As society moves towards an increasingly digital future, the public sector is not being left behind in this transformation. Not surprisingly, experts are already concluding that global turbulence and technological disruption are pressuring governments to find a balance – since modernization offers not only opportunities but also risks. In this context, what are the main technology trends for the public sector in 2024?
Check out these 5 trends that could impact how public services are delivered and managed, based on citizens' expectations and demands.
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1. Adaptable Safety
Cybersecurity is one of the biggest challenges facing the public sector, which needs to protect its data, systems, and infrastructure from malicious attacks, leaks, and breaches. According to the global consulting firm Gartner, By 2025, it is estimated that 75% of IT leaders in the government sector will have a direct responsibility for ensuring cybersecurity beyond conventional information technology domains.This means that adaptive security, which is the ability to quickly adjust to changes in the environment and threats, will be a key trend for the public sector in 2024. Adaptive security involves the use of artificial intelligence, data analytics, automation, and other technologies to monitor, detect, prevent, and respond to incidents in an agile and effective manner.
One of the solutions that can assist the public sector in adaptive security is... The WhatsApp Business API enables the sending and receiving of end-to-end encrypted messages, ensuring the privacy and security of communications between public bodies and citizens..
2. SuperApps
SuperApps are applications that They integrate multiple functionalities and services into a single platform, offering a convenient and personalized experience for users.SuperApps are popular in countries like China and India, where apps like WeChat and Paytm allow users to do everything from chatting with friends, shopping, paying bills, ordering food, booking travel, and much more.
In 2024, the SuperApps may also become a trend in the public sector, which can leverage this technology to offer citizens a simplified and integrated way to access and use public services. For example, a government SuperApp could allow citizens to check and pay taxes, request documents, schedule medical appointments, report problems, participate in public consultations, and much more, all in one place.
3. Hyperautomation
Hyperautomation is the application of advanced technologies, such as artificial intelligence, machine learning, robotics, natural language processing, and others, to automate processes that were previously performed by humans or that required human intervention. Hyperautomation can bring benefits to the public sector, such as cost reduction, increased productivity, improved quality, speed, and efficiency of public services.In 2024, hyperautomation may be a trend in the public sector, which could use this technology to automate processes such as citizen services, document management, data analysis, decision-making, oversight, and more.
One of the solutions that can facilitate hyperautomation in the public sector is robotic process automation (RPA), which is the technology that allows software robots to perform repetitive, rule-based tasks that would normally be done by humans.
4. Artificial Intelligence
Artificial intelligence is a technology that allows machines to learn from data and experience to perform tasks that would normally require human intelligence. Artificial intelligence is widely used in many industries, including healthcare, finance, retail, and more..
In 2024, the Artificial intelligence could also be a trend in the public sector, which could use this technology to improve the delivery and management of public services.Some applications of AI in the public sector include:
- Diagnosis and prevention of diseases, identification of disease patterns, and prediction of treatment outcomes.
- Fraud detection, credit risk forecasting, and investment portfolio management.
- Personalizing the customer experience, forecasting product demand, and managing the supply chain.
- Generating creative and innovative content, such as poems, stories, code, essays, music, celebrity parodies, and much more.
- Sentiment analysis, emotion recognition, and generation of empathic responses.
5. 5G Connectivity
5G is the fifth generation of mobile technology, promising connection speeds up to 100 times faster than 4G, as well as greater capacity, reliability, and energy efficiency. 5G can enable the development and expansion of various technologies, such as the Internet of Things, augmented reality, virtual reality, autonomous vehicles, smart cities, and much more. In 2024, 5G could be a trend in the public sector, which could use this technology to improve connectivity and communication between public bodies, citizens, and devices, as well as to enable new services and solutions that can improve the quality of life for the population..
THE Matrix Go It specializes in virtual assistant solutions. It allows public bodies to communicate with citizens through various channels, such as WhatsApp, Facebook Messenger, Telegram, website, or app. Matrix Go also offers WhatsApp Business API solutions, enabling the sending and receiving of text, voice, video, and image messages with high speed and quality, taking advantage of 5G. To learn more about Matrix Go and its products, visit the website or contact them via WhatsApp. 0800 604 5555.
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