Artificial Intelligence (AI) is driving technology in general to advance at an accelerated pace, and Matrix do Brasil meets this expectation by creating innovative solutions and technologies that anticipate the future.
Matrix stands out in the digital communication and intelligent customer service market because it uses AI as the foundation for its solutions and technologies. AI is a branch of computer science that seeks to develop systems capable of simulating human abilities, such as speaking, learning, planning, and developing ideas.With AI, Matrix can, for example, offer a personalized and integrated shopping experience across all contact channels, both online and offline. This strategy is known as omnichannel, and aims to increase customer satisfaction and loyalty.
Matrix is therefore a company that combines innovation, quality and efficiency in its services, thanks to the presence of AI in its platforms and products.
SEE ALSO: "Exploring the new features in OMINI: boosting Instagram and HSMs"
SEE ALSO: “Matrix OMINI: the platform for building and evolving intelligent contacts”
Some of the AI solutions we offer:
Matrix OMINI: The platform for human communication with AI, which It allows customer service through various channels, such as voice, chat, WhatsApp, email, and others. The platform features unlimited customer service agents, which can be human or robots (chatbots). Chatbots are programs that simulate a human conversation, using natural language processing and machine learning techniques.
WhatsApp Business API: The solution that allows Automation and professional customer service via WhatsApp, one of the world's most popular messaging apps. The solution allows for the creation and customization of customer service menus, the automatic sending of invoices and documents, the integration of chatbots into the conversation flow, and the management of multiple official WhatsApp accounts.
Talk: The intelligent telephone exchange, which It allows for efficient and high-quality management of voice calls. The solution allows for call recording, detailed reporting of calls made and received, intelligent management of agents and customer service, call automation, and integration with other platforms.
These AI solutions aim to facilitate and optimize communication and relationships between companies and customers, offering greater speed, quality, and satisfaction.
Get in touch with Brazilian Matrix by number 0800 604 5555 And talk to our consultants to learn more about our solutions. Become a Matrix client and embrace AI too!
READ ALSO: "Artificial Intelligence offers suggested responses to help your team provide better service."
