Imagine having a virtual assistant that could answer any question your customer asks, using natural and personalized language, and that could even generate creative content for your business. Sounds like a dream, doesn't it? But it's a reality that OMINI has made possible, thanks to Generative Artificial Intelligence and integration with ChatGPT, an AI model from [company name - missing from original text]. OpenAI which is revolutionizing the way companies interact with their customers.
OMINI is a customer service platform that offers various Artificial Intelligence (AI) tools to optimize your workflow, support human customer service, and analyze interactions. One of the most innovative tools is ChatGPT, a Generative Artificial Intelligence model that can generate human-like text responses to customer questions.
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What is ChatGPT?
ChatGPT is a Generative Artificial Intelligence-based language model developed by OpenAI, a research organization dedicated to creating and advancing AI technologies that benefit humanity.
The model was trained with a large amount of text data from the Internet, available up to September 2021, and learned to understand language, recognize patterns and contexts, and generate coherent responses based on the assimilated information.
ChatGPT can answer questions and converse on a variety of topics. Furthermore, ChatGPT can adapt to the style, tone, and purpose of the desired text, using a prompt as a guide. A prompt is a phrase or paragraph that indicates to the template what is expected of it. For example, to generate a slogan for a company that sells specific products, a prompt such as "Create a slogan for company X that sells product Y" could be used.
Why use ChatGPT in your customer service??
Using ChatGPT in your customer service can bring several benefits to your business, such as:
Speed in problem solving: ChatGPT can provide quick and accurate answers to your customers' questions and requests, reducing wait times and increasing satisfaction.
Cost reduction and availability: ChatGPT can assist your human agents and optimize your automated customer service, reducing operational costs and ensuring 24/7 support.
Efficiency and innovation: ChatGPT can improve the quality of your customer service by offering personalized and creative solutions to your clients, setting you apart from the competition.
Resource optimization and scalability: ChatGPT can handle a large volume of simultaneous customer service requests without losing performance or consistency, allowing you to scale your business seamlessly.
Better experience and customization: ChatGPT can create an emotional connection with your customers, using natural language tailored to each individual's profile and situation, generating trust and loyalty.
ChatGPT functions in OMINI
OMINI allows you to use ChatGPT in three different functions:
FLOWThe new AI component allows your workflow to answer any question your customer asks! By consulting ChatGPT via a prompt, you can go even further!
ANALYSIS: Use ChatGPT to analyze the quality of your customer service! Through the prompt, you can specify the type of response you want: a detailed analysis, a summary, your customer's sentiment, and even a rating!
CO-PILOT: Your agents now have the support of ChatGPT to create responses during human interaction, increasing the effectiveness of those interactions.
To use these functions in OMINI, you need to follow a few steps:
Version 5.25 or higher: Make sure you are using version 5.25 or higher of Omni.
API access: You need a ChatGPT account and an access key to use the API. Billing for API usage is handled directly by OpenAI, and you can track your spending on both OpenAI and OMINI.
Query configuration: Configure the integration with ChatGPT in OMINI by determining the maximum number of tokens for responses, adjusting the Top P, and defining the response return and termination parameters.
Creating Prompts: Define specific prompts to guide ChatGPT, telling it how to respond to requests. You can create multiple prompts with additional settings, such as maximum number of tokens, temperature, and more.
Assigning Prompts: Integrate the prompts into your automated workflow and customer service. This allows ChatGPT to be used to answer questions and create support responses during human interaction.
Security and Privacy: It's important to highlight that ChatGPT does not consult data in OMINI. The ChatGPT API is consumed based on the prompt text and the sent text, which may be the completed service or the message selected by the Agent, without direct access to sensitive customer data. Furthermore, it's possible to disable training history in your ChatGPT account, ensuring the privacy of interactions.
Important!
The features in OMINI that allow you to use ChatGPT are fully available from version 5.25 onwards.
To perform the queries, we use the API provided by ChatGPT. To access the API, you need a ChatGPT account and an access key.
ChatGTP charges for the use of its API.
Several models, each with different capabilities and prices. Prices are per 1,000 tokens. You can think of tokens as pieces of words, where 1,000 tokens are approximately 750 words.
The API usage fee is charged directly by OpenAI., the developer of ChatGPT. In your account preferences, you can track the amount you've spent. On OMINI, you can also monitor this, viewing which actions have consumed tokens.
To guarantee your autonomy and security, you must complete the API contracting process.Monitoring and payment are handled directly by OpenAI.
The ChatGPT database is the result of training an advanced language model developed by OpenAI.This database comprises a wide range of texts, such as books, articles, websites, and other information sources available up to September 2021. During the training, The model learned to understand the structure of language, identify patterns and contexts, and generate coherent responses based on the information assimilated.However, it is important to note that the model does not have access to the internet or real-time sources after the cutoff date, meaning that its responses reflect the knowledge accumulated up to that time.
There is no risk of ChatGPT accessing your data on OMINI.The ChatGPT API is consumed by sending the text from the prompt and the service request or last message, and the return is the response created by ChatGPT, generated from the data in its database.
ChatGPT allows you to disable the setting. Chat history & training. Disabling this setting will cause Chat to delete your chats after 30 days and not use them as learning models. OpenAI reports: “While history is disabled, new conversations will not be used to train and improve our models and will not appear in the history sidebar.
The integration of ChatGPT into OMINI represents a significant step forward in improving customer service. With its fast response times, efficiency, customization, and scalability, ChatGPT is shaping the future of customer interactions. By following the setup guide, You can take full advantage of this innovative technology to offer exceptional experiences to your customers. Remember to contact OMINI's technical support for further clarification and to ensure your integration is successful.
It is worth noting that the Matrix OMINI It offers an effective way to exchange information, resulting in agile, personalized, and efficient service. However, it is essential to be aware of the limitations and costs of this technology, avoiding overly broad or specific questions and making appropriate use of the agent assessment and support tools. We recommend that you try the free ChatGPT.By accessing it directly to familiarize yourself with this technology and explore its applications in conjunction with Matrix OMINI – you'll be amazed by the results!
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