Communication between people and companies has changed significantly in recent years, thanks to the popularization of online communication platforms. Today, customers expect to be served quickly, efficiently, and in a personalized way, through their preferred digital channels. Therefore, companies need to invest in solutions that can meet customer demands and expectations, ensuring their satisfaction and loyalty.
One of these solutions is intelligent contacts, also known as chatbots. Smart contacts are tools that use Artificial Intelligence to simulate a human conversation with users, through text or voice. They can be used for various purposes, such as customer service, sales, marketing, education, entertainment, etc.
To create and manage intelligent contacts efficiently and satisfactorily, it is necessary to have a platform that can offer integrated, intelligent, and personalized features that meet the needs and preferences of customers on any channel or at any time. We present the Matrix OMINI.
SEE ALSO: “OMINI: convey a more professional and trustworthy image to your customers”
SEE ALSO: “Generative AI in OMINI: How to use ChatGPT to improve your service?”
Matrix OMINI
Matrix OMINI is a unified digital communication platform developed by Matrix do Brasil, a leading company in digital communication solutions. OMINI allows you to manage different communication channels through a single platform/application, such as WhatsApp, Facebook Messenger, Instagram Direct, and more than 20 other channels.
Matrix OMINI offers several features to facilitate and optimize your customer service, such as:
- Integration with over 40 ERPs, databases, and other tools that enable integration via API.
- A virtual call center that allows you to serve your customers 24 hours a day, with quality and efficiency.
- The Matrix OMINI app allows you to serve your customers digitally from anywhere, using your smartphone or tablet.
- Automate your customer service workflow by integrating intelligent and humanized chatbots that interpret your customer's intent and respond appropriately.
- Analysis of conversation data, which allows you to track service time, reasons for contact, customer satisfaction, among other metrics and indicators.
With the With OMINI, it's possible to create extraordinary experiences through conversations, personalizing your messages, sending invoices, payment slips, collections, product tracking, satisfaction surveys, and much more. You can also create smart service menus, suggest purchases based on customer browsing, send offers, discount coupons, and much more.
Matrix OMINI is your unified digital communication hub. With it, you can communicate better with your clients, partners, and employees, offering relevant, up-to-date, and high-quality content. If you want to learn more about Matrix OMINI and how it can help your business communicate better, contact one of our representatives. Matrix consultant from Brazil Learn more about our platform. Matrix OMINI is waiting for you!
READ ALSO: "Chatbot Flowchart: What is it? What is it for? And how to create one?"
READ ALSO: “10 Tips to sell more through WhatsApp”
