MATRIX GO in the MEDIA
Original article in: Telesynthesis: https://telesintese.com.br/matrix-go-lanca-morpheus-e-aposta-na-ia-agentica/
After gaining traction throughout 2025, Agency AI – models capable of autonomously performing complete tasks, with context understanding, decision-making, and the ability to act across multiple systems – is expected to consolidate and become widespread in 2026. The movement observed this year indicates a shift similar to that which occurred with the first major language models, but now focused on intelligent agents that operate as "digital teams" within companies.
Technology represents a qualitative leap compared to traditional AIs. Instead of isolated answers or suggestions, intelligent agents can understand objectives, break down tasks, execute end-to-end workflows, integrate legacy systems (technologies and software that, despite being outdated, continue to be used in organizations), and learn from operations. This creates an operational layer that increases productivity, accelerates processes, and frees professionals to focus on strategy, creativity, and relationship building, effectively ushering in a hybrid workforce. Far from the narrative of replacement, Agent AI points to a new paradigm in which humans and agents share responsibilities, increasing efficiency and reducing operational bottlenecks.
In this scenario, Morpheus, from Matrix Go, stands out as one of the most advanced exponents of Agency AI in Brazil. Already in operation with the company's clients, the system has demonstrated surprising results, taking on complex routines, integrating data from different sources, and delivering significant gains in productivity and accuracy. Morpheus combines specialized agents, dynamic orchestration, and an architecture that allows for continuous adaptation; these characteristics position it at the technological forefront of this new generation of corporate AIs.
According to Nicola Sanchez, CEO of Matrix Go, the advancement of Agency AI ushers in a new era for companies of all sizes: “We are entering the age of agents. They don't just respond, they work. Morpheus is born to be an operational partner for organizations, capable of transforming entire processes and expanding human capabilities. 2026 will be the year in which this technology ceases to be a promise and becomes a fundamental business infrastructure.”
The expectation is that 2026 will mark the beginning of the large-scale adoption of this technology, driven not only by market maturity but also by the official launch of Morpheus. Matrix Go will present the solution at a national event in the first half of 2026, with the participation of Nicola Sanchez and industry experts, reinforcing the company's role in introducing and democratizing Agency AI in Brazil.
About Matrix Go
Matrix Go is a Brazilian company specializing in technological solutions for customer service, relationship management, and engagement, primarily focused on the telecommunications and internet service provider sectors. The brand offers an omnichannel solution that integrates over 20 channels, such as WhatsApp, email, and social media, enabling centralized communication management.
Founded in 2012 in Belo Horizonte, the brand uses artificial intelligence to develop chatbots, voicebots, and AI agents that automate customer service in a personalized and continuous way. In addition, it is an official Meta partner for the WhatsApp Business API, providing tools that allow companies to operate professionally with multiple agents on a single number within the app. The company also offers a mobile application for customer service management.
Heavily inspired by the universe of the "Matrix" film franchise, the company seeks to promote disruptive technological evolution that preserves human connection, bringing people and businesses closer together through technology.
Also follow the main news and updates in the world of Artificial Intelligence on the Matrix Go Blog: https://matrixgo.ai/blog/
