O Maior Desafio da Inteligência Artificial nas Empresas: A Falta de Entendimento

The Biggest Challenge of Artificial Intelligence in Businesses: Lack of Understanding

Leia esse artigo no Linkedin: https://www.linkedin.com/pulse/o-maior-desafio-da-intelig%25C3%25AAncia-artificial-nas-empresas-sanchez-mjlmf/?trackingId=wzQZIydTTISoUdY1yhv88A%3D%3D

Twenty years as a CEO have taught me that technology doesn't replace maturity.

Throughout my career, I have worked as CEO for over 20 years, leading companies in different sectors, crises, and technological transformations. And it was this experience — empirical, real and strategic — which gave me the necessary understanding to develop the powerful architecture Morpheus, based on two concepts that I created myself: AI First and AI Total.

These two principles arose from the observation of a simple but worrying phenomenon: Most companies are trying to use Artificial Intelligence without understanding what it really is — or what needs to exist before it.


The collective illusion of "corporate AI"

Today, I see an insane race to "have AI" in every department. Chatbots, co-pilots, automations, and dashboards are sold as if they were the Holy Grail of efficiency. But the reality we find in operations is completely different: Misinformation, conceptual confusion, and a complete lack of technical preparation on the part of leaders and managers.

The biggest challenge we face is not technological. It is cognitive and cultural. Most executives don't understand the basics of how AI works — and worse, they still believe that the model "knows" what's going on inside their company.


The fundamental mistake: thinking that the LLM knows about your business.

This is where the collapse begins. Language Models (LLMs) were trained with billions of data points on the Internet, but no data from your company.

They know physics, art, medicine, and law — but They have absolutely no idea how you sell, produce, serve, or make decisions. They don't know their values, their mission, their culture, or their internal processes.

A company's true understanding lies scattered across people, spreadsheets, emails, reports, and conversations — fragmented, contradictory, and emotionally unstructured. And AI, when deployed without curation, only amplifies this chaos.


AI First and AI Total: the new paradigm

It was from this realization that I created the philosophy. AI First — an approach that places intelligence at the center of all corporate decisions, from process design to customer experience. It's not about "having AI in some places," but about think of the company as a cognitive ecosystemwhere every action, piece of data, and decision is guided by intelligence.

And as this thought evolved, the concept was born. AI Total — full integration between human, artificial, and organizational intelligencesHere, AI ceases to be a tool and becomes a... reasoning infrastructure, distributed among agents, processes, and contexts, which communicate and learn together.

This architecture is the basis of Morpheus, which we designed to represent all instances where we use AI: from operational automation to customer service, from data curation to global auditing, from language models to orchestrated autonomous agents.


The difference between using AI and being AI.

Many companies want to "use AI" to solve specific bottlenecks. But the organizations of the future will be... Companies that think like AI. — capable of observing patterns, learning from mistakes, and adapting in real time.

And that's not something you buy with a plugin. That's something you build with architecture, culture, and vision.

THE Morpheus It was created precisely to translate this vision into practice: a platform where intelligence is not just a layer, but... the essence of each operation.


Conclusion: the future belongs to those who understand before automating.

Artificial intelligence is not the destination — it's the path. But this path requires a deep understanding of who we are as a company, as leaders, and as people.

After two decades leading organizations, I've learned that technology without consciousness is just noise. And that's why the true role of AI is not to replace humans, but... To organize what humanity has not yet managed to structure within companies themselves.

The corporate future will not be defined by who has AI, but by who... He is able to think with her.

Nicola Sanchez

CEO | Leading the AgenticAI Revolution for Enterprise

October 21, 2025

Related posts

‘IA agêntica’: o modelo que amplia a integração entre robôs e humanos

'Agent AI': the model that expands the integration between robots and humans.

Matrix Go lança Morpheus e aposta na IA Agêntica

Matrix Go launches Morpheus and bets on Agency AI.

“Genesis Mission”: a new billion-dollar milestone to lead the global AI race.

Amazon e IA: expansão bilionária impulsiona infraestrutura global

Amazon and AI: Billion-dollar expansion drives global infrastructure.

A Síndrome de Cronos na Inteligência Artificial: por que o futuro pertence às inteligências especializadas

Cronos Syndrome in Artificial Intelligence: A technical essay on the limits of generalization and the emergence of specialized intelligences.

Black Friday: o início de uma jornada, não o fim de uma corrida

Black Friday: the start of a journey, not the end of a race.