First came the ChatGPT! Such innovation and applicability sparked a market awakening to a technology that was previously unknown—generative AI. Gemini and Meta AI subsequently emerged. It's now virtually impossible to keep up with the market's generative AI engines—because every day a new one emerges: smarter, faster, better for text generation, ideal for image editing, infinitely lower cost—their attributes are countless.
So we have DeepSeek, Copilot, Grok, Dialog Flow…and many others. In fact, technology has evolved at a dizzying speed and, in part, the almost instantaneous emergence of new generative AI engines is justified. This does not mean, however, that pioneering models have been left behind or are less efficient.
On the contrary. At least, when it comes to ChatGPT, OpenAI, puts great effort into keeping its AI efficient and justifying its popularity. of the tool compared to its competitors.
Yes, there may be specific features or functions that one or another AI engine performs better; but the ChatGPT also has some notable and unique features that make a big difference. – follow below.
Memory Mode
Memory Mode is a ChatGPT functionality that allows the Chatbot to remember past interactions with the user. This way the user does not need to always feed the intelligence with the same information; which makes the even more human and fluid interactionsThe AI engine can abstract data, making long-term conversations increasingly personalized.
You Users themselves can even request that ChatGPT remember or forget certain data, ensuring even more control over the stored information.
Memory Mode is available on both the free plan and the Plus, Team, and Enterprise packages.
Advanced Voice Mode
Interacting with the Chatbot through speech is another unique feature of ChatGPT. Users can interact by voice, making more natural and dynamic conversations. AI, in turn, can interpret different intonations, adding a layer of emotion and humanity to interactions.
THE Advanced Voice Mode has limitations on the free plan, with time restrictions. Paid plans are flexible in terms of usage, which often appeals to users looking for even more dynamic and interactive experiences.
Custom GPTs
Have you heard of Custom GPTs? They are user-created versions of ChatGPT to optimize the Chatbot for specific tasks. This means that It is not always necessary to develop a new prompt or direction for a task. The user simply needs to access the “Explore GPTs” which will find a variety of pre-programmed versions for certain actions, such as content production, image generation, and text translations and summaries.
Any user can create a custom GPT (no programming knowledge required). Pro and Plus subscribers get share your versions with other users and make them available in the official store. A very collaborative and standout model from ChatGPT.
ChatGPT Canvas
Another outstanding tool of ChatGPT: Canvas is an AI interface that helps users with projects that require editing and reviewing, such as texts and programming code. The Canvas opens a parallel window to the initial conversation, allowing for collaborative work together with artificial intelligence.
Users can, for example, mark and highlight specific parts of the original file, give and receive feedback and suggestions, and thus improve the content.
ChatGPT and Support
Even with competitors popping up almost instantly every day, OpenAI's artificial intelligence engine is still a benchmark in the segment and remains the leader in popularity.
It can also be highlighted the potential of ChatGPT when applied to automated customer service for companies. Yes! It is now possible integrate this AI engine into the automated business conversation flow in order to encourage interaction and contact with users. Through specific curation and accurate configuration, the ChatGPT offers countless automation possibilities.
Also, applied internally with customer service agents, in the Co-pilot role, ChatGPT can assist agents in generating responses, internal queries, translations, summaries and transcriptions – ensuring even faster, smarter and more consistent service.
Learn more about how to apply ChatGPT to your customer service! Talk to a Matrix Go Consultant: 0800 604 5555
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