Chatbots for Instagram: How to manage the volume of daily messages without keeping customers waiting?
An Instagram chatbot is a tool that allows you to automate customer service for your followers, clients, and potential clients on the social network. With it, you can respond to direct messages quickly, personally, and efficiently, without keeping anyone waiting. But how do you handle the high volume of daily messages that […]
Strategic use of messaging in digital customer service.
Digital customer service is a way of connecting with customers through online channels, such as websites, apps, social media, and messaging platforms. This communication method is essential in today's business environment, which demands connectivity and immediacy. Among the various means of digital customer service, messaging stands out as one of the most important...
Use Conversational Intelligence in customer service
Customer service is one of the main factors influencing customer satisfaction and loyalty. Therefore, companies need to invest in solutions that make this process more efficient, agile, and personalized. One of the most innovative and promising solutions is Conversational Intelligence, which uses Artificial Intelligence to create natural dialogues […]
What is digital customer service?
With technology constantly evolving, we are also changing the way we connect with products and services. One of these significant changes is happening in the area of customer service, where the traditional model is merging with digital service. Digital service is a form of communication between companies and customers that uses technological resources and channels […]
15 Marketing, Sales, and Customer Service Ideas
One of the main and best strategies to guarantee business success is the integration between the company's key areas. In this case, marketing, sales, and customer service must work together, providing the best possible experience for clients and consumers. It's no use having attractive prices in a well-designed campaign if your customer service isn't up to par...
Transforming your customer service with Matrix do Brasil: leveraging AI through chatbots.
Artificial Intelligence (AI) is a technology that allows machines and systems to perform tasks that would normally require human intelligence, such as voice recognition, natural language understanding, learning, and reasoning. One of the most practical and efficient applications of AI is the use of chatbots for customer service. Chatbots are programs that […]
Companies that hire third-party services grow more!
Famous saying: "If you want something done right, do it yourself!" Some people follow this phrase with commitment and dedication. But is it really possible to handle everything in a dynamic scenario with countless demands? The solution is outsourcing! Here's a strategy that grows year after year: contracting third-party services, [...]
Matrix OMINI: the platform for building and evolving intelligent contacts.
Communication between people and companies has changed significantly in recent years, thanks to the popularization of online communication platforms. Today, customers expect to be served quickly, efficiently, and in a personalized way, through their preferred digital channels. Therefore, companies need to invest in solutions that can meet the demands and expectations of their customers, and […]
Artificial Intelligence in customer service
Who hasn't called a customer service center and been consistently attended to by "the same agent"? The recording asks simple questions, such as the subject you wish to discuss, and you only need to speak instead of using the phone's keypad. This strategy streamlines various processes and is one of the most basic examples of intelligent customer service […]
Google Bard: Learn all about Google's Artificial Intelligence Chatbot
The technological race in Artificial Intelligence (AI) has been intense in recent months, with various companies and organizations seeking to develop systems capable of creating diverse content, such as texts, images, videos, music, code, and much more. This area of AI is called Generative Artificial Intelligence (GAI) and represents one of the greatest challenges and advancements in the field.