Don't bother me! It seems that National Telecommunications Agency (Anatel) defined that the Phone calls made by debt collection companies must be identified. ending once and for all the fight against telephone spam.
Until now, this activity did not have a specific numerical code. With the change approved by the agency, the calls They should be identified with the prefix 0304. plus the rest of the phone number. The change was based on the 0303 code for identifying telemarketing calls.
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Abusive calls
Who hasn't received numerous calls from unknown numbers at various times of the day? Whether it's debt collection or telemarketing, the annoyance is the same. That's if the call is answered and then remains silent. It's enough to make anyone angry. Excessive calls can lead to legal action. Consumers should know their rights and how to proceed in such cases.
The implementation of a specific code for calls from debt collection companies is part of a set of actions adopted by the agency in combating abusive callsThis allows consumers to identify calls related to debt collection activities, as these calls are often inconvenient, especially at night.
Typically, the calls are short, lasting an average of zero to three seconds, made by robots and usually used as "proof of life" by telemarketing and debt collection companies, that is, to verify if the line exists. Afterwards, a human operator calls to collect the debt or offer a product or service. Activities carried out by telemarketing companies constitute misuse of telecommunications resources..
Learn how to report
Any user can file a complaint through the channel of SENACONJust access the official address and fill out the form. On the page, the consumer must provide basic information such as the date and originating number of the call with area code (if applicable), the name of the telemarketing company or the company it represents, and whether permission was given for the offer of products and services, among other things. After submitting the form, the complaints will be investigated by the National Consumer Secretariat and forwarded to the regional PROCONs (consumer protection agencies) for analysis and possible initiation of administrative proceedings for non-compliance with the measure.
In addition to the SENACON channel, PROCONs also have mechanisms to prevent abusive marketing practices. The agency has determined that telecommunications service providers must, within 30 days, block calls that do not use numbering resources assigned by Anatel – the 0303 number. The measure is valid for calls originating on the same network or from interconnections.
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