Matrix ONE

Why choose? All in ONE.

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Chat and phone conversations…

...on a single platform.

ONE

Conversational Intelligence
for whatever you need

“Payment confirmed”

Automatic Sales

“How can I help?”

Support and Service

“Hello? How are you?”

Relationship
with the Client

“Appointment confirmed”

Service Automation

“Copy coupon”

Marketing Campaigns

Everything you need

24/7 support.

No matter the time of day, whether it's a weekday, weekend, or holiday, your service never stops with Matrix ONE.

+Service channels on a single platform.

Unify all your conversations across social media, email, SMS… manage everything on a single platform.

+Smart telephone exchange.

Phone support? We have it! Manage phone calls seamlessly with numerous tools.

Chatbots & Voicebots automating your conversations.

Create automated service workflows in seconds using digital and voice communication bots.

Real-time metrics and reports.

Make informed decisions with access to numerous reports and strategic service indicators.

Intuitive dashboard and tools.

Hassle-free! Intuitive menus and tools that can be customized to your needs and usage.

Copilot function empowering your agents.

Give your agents a helping hand! Cutting-edge artificial intelligence helps agents in their daily work.

Integration with the main ERPs on the market.

No limits for your platform! Customize it to your liking! We integrate with the leading ERPs on the market.

Customer Journey

Artificial Intelligence for personalized conversations throughout your customer's journey.

5x More Customers

Imagine increasing your customer base fivefold with Matrix ONE's automated omnichannel service?! It's within your reach!

Lead users to your goal

Conversations that Convert

This is Conversational Intelligence

Personalized Experiences

Create, configure, and manage custom flows to automate your interactions during conversations. Each flow has a specific objective, directing your user to an action. Ensure much greater operational efficiency.

Context and Sentiment Management

Cutting-edge Artificial Intelligence with Natural Language Processing and Machine Learning ensures increasingly assertive and intelligent interactions with each conversation.

+Telephony Tools

Your Call Center is much more complete! Get access to unlimited extensions and agents, call recording, call details, productivity reports, logins and breaks, and much more.