{"id":4380,"date":"2024-08-26T13:27:02","date_gmt":"2024-08-26T16:27:02","guid":{"rendered":"https:\/\/matrixgo.ai\/5-modelos-mensagem-saudacao-whatsapp\/"},"modified":"2024-08-26T13:27:02","modified_gmt":"2024-08-26T16:27:02","slug":"5-modelos-mensagem-saudacao-whatsapp","status":"publish","type":"post","link":"https:\/\/matrixgo.ai\/en\/5-modelos-mensagem-saudacao-whatsapp\/","title":{"rendered":"5 WhatsApp Greeting Message Templates"},"content":{"rendered":"<p class=\"wp-block-paragraph\">They are <strong>more than 150 billion messages exchanged<\/strong> per day. <strong>98% of Brazilians with WhatsApp<\/strong> on the cell phone. And <strong>78% of them ready to communicate with companies<\/strong> through the app. It&#039;s impossible to ignore the power and potential of this tool in the professional field, specifically when it comes to communicating and interacting with users and customers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Strategically thinking about every detail of this interaction is what makes the difference when it comes to delighting, converting, or simply providing support and service. And if <strong>the first impression is the one that lasts<\/strong>, even more preponderant are the <strong>Greeting Messages or simply the messages that can start your flow<\/strong> automated conversation, in the case of adherents to <strong><a href=\"https:\/\/matrixgo.ai\/whatsapp-business-api\/\">WhatsApp Business API<\/a><\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Therefore, whether inserted into an automated flow or simply configured in the Greeting Message field, responding to that first customer contact strategically makes a difference.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For that <strong>There are ready-made greeting message templates<\/strong> that can be adapted to the context of different businesses and included in the greeting flow or field. It&#039;s important to keep in mind that, although templates are quite adaptable, it&#039;s always a good idea to customize them to your specific needs, context, language, and tone of voice.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Below, we&#039;ve selected 5 great greeting templates. Read on.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Simple greeting<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Models of <strong>short messages<\/strong> and aimed at different businesses and scenarios. They are <strong>quite adaptable and superficial<\/strong> \u2013 exactly for that reason <strong>lack customization<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>\u201cWelcome to [company name]! How can we help you?\u201d<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>\u201cHello! Welcome to [company name]! My name is Pedro. How can I help you?\u201d<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>\u201cHello! Welcome to [company name]! We\u2019re happy to help you. To begin, could you please tell us your name?\u201d<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Leads captured by WhatsApp<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Let&#039;s say that <strong>your goal is to generate leads<\/strong> (potential customers whose contact details you have) via WhatsApp. In this case, it is important that <strong>the greeting message mentions the reference and value offer<\/strong> that led the user there. For example:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>&quot;Hello, [client name]! We saw you attended our Digital Marketing webinar, and it was great to have you there! We thought you might also be interested in the e-book &quot;Marketing Secrets Uncovered&quot; to further expand your knowledge. If you have any questions, just let us know. Enjoy your reading!&quot;<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Sales and Prospecting<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Perhaps <strong>this category is the one that requires the most creativity and customization<\/strong>, since we&#039;re bombarded daily with offers and sales attempts on WhatsApp and countless other platforms. How do you stand out in the midst of all this with your initial message?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Above all, <strong>be strategic in your offer<\/strong>: contact potential customers, in fact, be simple and direct, focusing on a subsequent step, be it the sale itself, scheduling a presentation, a call, etc.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>\u201cHi, [client name]! How are you? This is [your name] from [your company name], a company that [solutions your company offers]. How about we schedule a meeting to talk more about how [company name] can do this for [client company name] too?\u201d<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>\u201cHi, [client\u2019s name], how are you? I\u2019m [your name] and I found you through [referral, WhatsApp group, LinkedIn\u2026]. I saw you were interested in [what your company and the client have in common]. Here at [your company name], we offer a [product or service] that can bring [benefits to the client]. How about we talk about how we can help [client\u2019s company name] [gain related to the product] on [date] at [time]?\u201d<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Absence<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Not being available on a holiday, weekend, or late at night is no excuse for not responding or even losing a sale. For this, there&#039;s <strong><a href=\"https:\/\/matrixgo.ai\/whatsapp-business-api\/\">WhatsApp Business API<\/a><\/strong>, where it is possible <strong>integrate Chatbots<\/strong> capable of providing seamless service with the same ease as human agents. If you want to automate your WhatsApp in this way, <strong><a href=\"https:\/\/api.whatsapp.com\/send\/?phone=558006045555&amp;text=Ol%C3%A1%2C+eu+gostaria+de+mais+informa%C3%A7%C3%B5es&amp;type=phone_number&amp;app_absent=0\">talk to a Matrix Go Consultant<\/a><\/strong> \u2013 we can help you.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the case of <strong>who still does not have automation to serve<\/strong>, the solution is <strong>configure the greeting message well<\/strong> informing about the unavailability and the next point of contact.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>\u201cHello! Thanks for contacting us. Our customer service team is currently unavailable because we&#039;re in [reason for absence]. Please leave a message and we&#039;ll get back to you promptly. Best regards!\u201d<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>\u201cHello! Welcome to [company name]! Unfortunately, we&#039;re not available at the moment. Our business hours are from [time] to [time]. You can leave your message here and we&#039;ll get back to you as soon as possible. Cheers!\u201d<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Waiting Time Notice<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Again: <strong>if your company already has Chatbots and Voicebots<\/strong> integrated into the WhatsApp flow it is very likely that <strong>waiting lines to speak to an attendant are very small (if not non-existent)<\/strong>This is because automated service is simultaneous and usually handles more than 90% of the customer&#039;s main demands.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But <strong>who does not yet have this automation<\/strong> and you often see queues for service, it is advisable <strong>greet the user with an actual forecast\/service time<\/strong>. Because, uninformed, the user may end up frustrated and abandon the contact. Some examples:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>\u201cHello, welcome to [company name]! We will respond to your message within 10 minutes. Thank you for waiting!\u201d<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>&quot;Hello! Thank you for contacting us. A representative will respond to your message within 8 minutes. To get started, could you please tell us your name?&quot;<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>WhatsApp Business API<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Note, therefore, that <strong>Starting the message by addressing the user&#039;s name, contextualizing it to your business and aligning expectations is the key to a satisfactory initial message.<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Get ahead<\/strong>, of course, whoever can, more than program a greeting, <strong>create an automated customer service journey via WhatsApp<\/strong>, whether to sell, prospect, serve, delight\u2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">And that&#039;s just one of the differences <strong>WhatsApp API<\/strong>. There are still countless others<strong> resources to further professionalize your communication through the app<\/strong>. If you are interested, <a href=\"https:\/\/api.whatsapp.com\/send\/?phone=558006045555&amp;text=Ol%C3%A1%2C+eu+gostaria+de+mais+informa%C3%A7%C3%B5es&amp;type=phone_number&amp;app_absent=0\"><strong>talk to a Matrix Consultant<\/strong> <strong>Go<\/strong><\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>READ ALSO: <a href=\"https:\/\/matrixgo.ai\/experiencia-conversacional-whatsapp\/\">\u201cConversational Experience: The New Frontier of Customer Service\u201d<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>READ ALSO: <a href=\"https:\/\/matrixgo.ai\/como-escrever-hsm-de-qualidade-para-whatsapp\/\">\u201cHow to write a quality HSM for WhatsApp?\u201d<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>READ ALSO: <a href=\"https:\/\/matrixgo.ai\/lista-de-transmissao-no-whatsapp\/\">\u201cWhatsApp Broadcast List: A Strategy for Efficient Marketing\u201d<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>How you start a conversation on WhatsApp makes a difference! <\/p>","protected":false},"author":24,"featured_media":4381,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","_joinchat":[],"footnotes":""},"categories":[41,389,408,399,400],"tags":[71,65,248,72,54,404,542,313,543,397,58,73,211,154],"class_list":["post-4380","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-atendimento","category-chatbot","category-chatbots-ia","category-whatsapp","category-whatsapp-api","tag-api","tag-atendimento","tag-bot","tag-inteligencia-artificial","tag-matrix","tag-matrix-go","tag-mensagem-de-saudacao","tag-meta","tag-saudacao","tag-voicebot","tag-whatsapp","tag-whatsapp-api","tag-whatsapp-business","tag-whatsapp-business-api"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - 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