{"id":4137,"date":"2023-10-17T14:00:00","date_gmt":"2023-10-17T17:00:00","guid":{"rendered":"https:\/\/matrixgo.ai\/matrix-omini-plataforma\/"},"modified":"2023-10-17T14:00:00","modified_gmt":"2023-10-17T17:00:00","slug":"matrix-omini-plataforma","status":"publish","type":"post","link":"https:\/\/matrixgo.ai\/en\/matrix-omini-plataforma\/","title":{"rendered":"Matrix OMINI: the platform for building and evolving intelligent contacts."},"content":{"rendered":"<p><\/p>\n\n\n\n<p>Communication between people and companies has changed significantly in recent years, thanks to the popularization of online communication platforms. Today, customers expect to be served quickly, efficiently, and in a personalized way, through their preferred digital channels. Therefore, companies need to invest in solutions that can meet customer demands and expectations, ensuring their satisfaction and loyalty.<\/p>\n\n\n\n<p>One of these solutions is intelligent contacts, also known as chatbots. <strong>Smart contacts are tools that use Artificial Intelligence to simulate a human conversation with users, through text or voice. <\/strong>They can be used for various purposes, such as customer service, sales, marketing, education, entertainment, etc.<\/p>\n\n\n\n<p>To create and manage intelligent contacts efficiently and satisfactorily, it is necessary to have a platform that can offer integrated, intelligent, and personalized features that meet the needs and preferences of customers on any channel or at any time. <strong>We present the <a href=\"https:\/\/www.matrixdobrasil.com.br\/omini\" target=\"_blank\" rel=\"noreferrer noopener\">Matrix OMINI<\/a><\/strong>.<\/p>\n\n\n\n<p>SEE ALSO: <a href=\"https:\/\/matrixgo.ai\/omini-profissional-confiavel\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u201cOMINI: convey a more professional and trustworthy image to your customers\u201d<\/a><\/p>\n\n\n\n<p>SEE ALSO: <a href=\"https:\/\/matrixgo.ai\/omini-chatgpt\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u201cGenerative AI in OMINI: How to use ChatGPT to improve your service?\u201d<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Matrix OMINI<\/strong><\/h2>\n\n\n\n<p>Matrix OMINI is a unified digital communication platform developed by Matrix do Brasil, a leading company in digital communication solutions. <strong>OMINI allows you to manage different communication channels through a single platform\/application, such as WhatsApp, Facebook Messenger, Instagram Direct, and more than 20 other channels.<\/strong><\/p>\n\n\n\n<p>Matrix OMINI offers several features to facilitate and optimize your customer service, such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Integration with over 40 ERPs, databases, and other tools that enable integration via API.<\/li>\n\n\n\n<li>A virtual call center that allows you to serve your customers 24 hours a day, with quality and efficiency.<\/li>\n\n\n\n<li>The Matrix OMINI app allows you to serve your customers digitally from anywhere, using your smartphone or tablet.<\/li>\n\n\n\n<li>Automate your customer service workflow by integrating intelligent and humanized chatbots that interpret your customer&#039;s intent and respond appropriately.<\/li>\n\n\n\n<li>Analysis of conversation data, which allows you to track service time, reasons for contact, customer satisfaction, among other metrics and indicators.<\/li>\n<\/ul>\n\n\n\n<p>With the <strong>With OMINI, it&#039;s possible to create extraordinary experiences through conversations, personalizing your messages, sending invoices, payment slips, collections, product tracking, satisfaction surveys, and much more. <\/strong>You can also create smart service menus, suggest purchases based on customer browsing, send offers, discount coupons, and much more.<\/p>\n\n\n\n<p>Matrix OMINI is your unified digital communication hub. With it, you can communicate better with your clients, partners, and employees, offering relevant, up-to-date, and high-quality content. If you want to learn more about Matrix OMINI and how it can help your business communicate better, contact one of our representatives.<a href=\"https:\/\/api.whatsapp.com\/send?phone=5508006045555\" target=\"_blank\" rel=\"noreferrer noopener\"> Matrix consultant from Brazil <\/a>Learn more about our platform. Matrix OMINI is waiting for you!<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>READ ALSO: <a href=\"https:\/\/matrixgo.ai\/fluxograma-chatbot\/\" target=\"_blank\" rel=\"noreferrer noopener\">&quot;Chatbot Flowchart: What is it? What is it for? And how to create one?&quot;<\/a><\/p>\n\n\n\n<p>READ ALSO: <a href=\"https:\/\/matrixgo.ai\/10-dicas-whatsapp\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u201c10 Tips to sell more through WhatsApp\u201d<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Communication between people and companies has changed significantly in recent years, thanks to the popularization of online communication platforms. Today, customers expect to be served quickly, efficiently, and in a personalized way, through their preferred digital channels. Therefore, companies need to invest in solutions that can meet the demands and expectations of their customers, and [\u2026]<\/p>","protected":false},"author":1,"featured_media":4138,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","_joinchat":[],"footnotes":""},"categories":[41,51,389,364,363,391,392,366,393,50,367,390,49,40,373,45],"tags":[],"class_list":["post-4137","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-atendimento","category-chatboot","category-chatbot","category-chatgpt","category-e-commerce","category-facebook","category-fluxograma","category-google","category-instagram","category-marketing-de-vendas","category-meta","category-omini","category-protocolo","category-provedores","category-tecnologia","category-whatsapp-enterprise"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Matrix OMINI: a plataforma para construir e evoluir contatos inteligentes - Matrix Go<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/matrixgo.ai\/en\/matrix-omini-plataforma\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Matrix OMINI: a plataforma para construir e evoluir contatos inteligentes - Matrix Go\" \/>\n<meta property=\"og:description\" content=\"A comunica\u00e7\u00e3o entre pessoas e empresas mudou muito nos \u00faltimos anos, gra\u00e7as \u00e0 populariza\u00e7\u00e3o das plataformas de comunica\u00e7\u00e3o online. Hoje, os clientes esperam ser atendidos de forma r\u00e1pida, eficaz e personalizada, nos canais digitais que eles preferem. 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