{"id":3788,"date":"2022-05-27T15:54:14","date_gmt":"2022-05-27T18:54:14","guid":{"rendered":"https:\/\/matrixgo.ai\/numero-banido-whatsapp\/"},"modified":"2022-05-27T15:54:14","modified_gmt":"2022-05-27T18:54:14","slug":"numero-banido-whatsapp","status":"publish","type":"post","link":"https:\/\/matrixgo.ai\/en\/numero-banido-whatsapp\/","title":{"rendered":"My number has been banned on WhatsApp? What now?"},"content":{"rendered":"

Banned number on WhatsApp?<\/strong> So what now? What should I do? Will I lose all my contacts? Will I be inactive for a long time? How can I recover my number and how can I prevent this from happening again?<\/p>\n

Increasingly dependent on messaging apps, widely used for customer service, sales, and communication in general, it's natural that... Companies panic at the slightest sign that their phone number has been banned.<\/strong> From WhatsApp. The impact is real: being unable to communicate with your customers or sell for days\/weeks harms businesses and creates instability in strategies.<\/p>\n

Having the professional version of the application, the WhatsApp Business API<\/strong><\/a> (of which the Matrix<\/strong><\/a> (is an Official Partner) helps to to formalize the commercial use of the application.<\/strong> and reduces the chances of being banned<\/strong>However, even API users are susceptible to having their numbers banned. Stay tuned to learn more.<\/p>\n

READ ALSO: "Customer Service and E-Commerce via WhatsApp"<\/a><\/strong><\/p>\n

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What can I do to avoid being banned?<\/strong><\/h2>\n

The vast majority of businesses only realize they've violated a WhatsApp rule or guideline when they're actually banned. Here's the problem: discovering how deep the hole is once you're already in it \u2013 which doesn't make much sense. If your company chose to use... WhatsApp as a strategy for customer service, communication, and sales.<\/strong> (and we sincerely hope that this is your choice) You need to know "the rules of the game".<\/strong>.<\/p>\n

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Please note WhatsApp's Commercial Policy.<\/strong><\/h3>\n

One way to avoid being banned is to be aware and stay updated with<\/strong> WhatsApp Business Policy<\/strong><\/a>. It specifies in detail the Actions allowed by the app and those not accepted.<\/strong>. Violating these guidelines is the quickest way to have your number banned.<\/strong>.<\/p>\n

Some guidelines are obvious, from both an ethical and business perspective; for example, selling or promoting drugs or illegal items is prohibited. Other items, however, require prior consultation with the commercial policy: did you know, for example, that the sale and promotion of renewals\/updates of digital content (downloads, digital accounts, subscriptions) are prohibited?<\/p>\n

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Use WhatsApp professionally.<\/strong><\/h3>\n

First, does your company sell or provide professional customer service via WhatsApp? Use the professional version of the application (WhatsApp Business API<\/a>)<\/strong>Operating commercially on the general app, in addition to its endless limitations, draws the company's attention and can lead to a ban.<\/p>\n

Are you already working within the API? Perfect! But Keep your company's data and information always accurate and up-to-date.<\/strong>This information lends credibility to your customers and to the app itself.<\/p>\n

READ ALSO: \u201cHow to get the WhatsApp green badge?\u201d<\/a><\/strong><\/p>\n

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Be careful when sending proactive messages.<\/strong><\/h3>\n

Never contact users who have not consented to be contacted by your company.<\/strong>This violates one of the fundamental principles of WhatsApp and good digital communication practices \u2013 the Opt-In<\/strong>It's important not to be intrusive and to respect the customers' choices. General Data Protection Law (LGPD)<\/strong> It also guarantees this right for users.<\/p>\n

Customers approached without consent often Report the actions and\/or mark them as spam.<\/strong>A high volume of complaints can lead to your number being banned.<\/p>\n

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Follow best practices for using WhatsApp.<\/strong><\/h3>\n

The following tips are commonly known as good usage practices<\/strong>, encouraged by the app, and which, if followed, avert the threat of being blocked:<\/p>\n