{"id":3767,"date":"2022-03-23T21:06:43","date_gmt":"2022-03-24T00:06:43","guid":{"rendered":"https:\/\/matrixgo.ai\/reduza-reclamacoes-atendimento-automatizado\/"},"modified":"2022-03-23T21:06:43","modified_gmt":"2022-03-24T00:06:43","slug":"reduza-reclamacoes-atendimento-automatizado","status":"publish","type":"post","link":"https:\/\/matrixgo.ai\/en\/reduza-reclamacoes-atendimento-automatizado\/","title":{"rendered":"Reduce complaints with automated customer service."},"content":{"rendered":"

To serve more, better, faster, with greater efficiency\u2026and that's not all: automated service<\/strong>Is it possible? The more conservative among us will say that automation could harm the quality of your services! But we'll prove to you here that it is indeed possible: Reduce complaints with automated customer service.<\/strong>Find out how!<\/p>\n

 <\/p>\n

The Telecom sector and complaints<\/strong><\/h2>\n

Internet down and angry customers on hold waiting to be helped! Customers looking for a duplicate bill that never arrived! Or customers wanting technical support help in an endless queue! There's no point in suggesting customer satisfaction surveys after these interactions \u2013 the result can only be one thing: dissatisfaction, complaints, chaos!<\/p>\n

Historically the Telecom sector<\/strong> \u2013 together with Credit cards, banks and financial institutions, air transport, and health insurance are among the sectors with the highest number of complaints in the market.<\/strong>The high concentration of customers, along with advanced technology and complex operation, contribute to this low rating.<\/p>\n

But there is light at the end of the tunnel, or, if you'll pardon the pun, "light at the end of that fiber optic cable!"<\/p>\n

 <\/p>\n

Decrease in complaints<\/strong><\/h2>\n

According to data from Consumidor.gov<\/strong><\/a>, the Telecom sector<\/strong> now in 2022 it reached complaint index of 89.3%<\/strong>, which represented a a drop of 4.9% in complaints<\/strong> compared to the previous year.<\/p>\n

The index surpassed other sectors with the highest number of complaints, such as e-commerce, banks, and airlines. The significant drop, unique to this sector (and e-commerce in particular), raised market curiosity and questions about the hypotheses that led to this improvement.<\/p>\n

 <\/p>\n

SART<\/strong><\/h2>\n

Actions of Telecom companies within the Telecommunications Self-Regulation System (SART)<\/strong>, with intensive work in improving the relationship with the consumer represents one of the justifications for the reduction in complaints<\/strong>The "Do Not Disturb" platform, for example, which allows users to block calls and telemarketing messages, is a valid attempt at self-regulation, well-regarded by users and the market.<\/p>\n

 <\/p>\n

Automation and modernization<\/strong><\/h2>\n

But perhaps the main thing The reason for the drop in complaints lies in the attention and massive investment by Telecom companies in the modernization and automation of their call centers!<\/strong><\/p>\n

Second Marco Ferrari<\/strong>, Executive President of Conexis Brasil Digital (an entity representing the operators), \u201cthe work done by companies to improve the relationship with the consumer, with Investments in service delivery, but also in customer service channels.<\/strong>"It has been effective, and the result is a drop in complaints across all platforms."<\/p>\n

By investments and modernization, understand: Intelligent call centers, unified digital communication, chatbot integration, and process automation.<\/strong>You'll receive better, faster, more efficient service, and have a greater chance of surprising and pleasing your customers!<\/p>\n

 <\/p>\n

RPA \u2013 Robotic Process Automation<\/strong><\/h2>\n

Here at Matrix, we work and develop our solutions with focus on the RPA model (Robotic Process Automation<\/em>)<\/strong>or in Portuguese, Robotic Process Automation<\/strong>Our platforms are intended not to replace humans or eliminate jobs, but to streamline technical and mechanical functions, which are now monitored strategically by companies \u2013 this means Less repetition, more assertiveness, and more free time.<\/strong> to focus on what really matters.<\/p>\n

 <\/p>\n

Interested? Want to learn more about automation and Matrix platforms in Brazil? Talk to a consultant and find out more: 0800 604 5555<\/a><\/strong><\/p>\n

Read also:
\nHow to attract customers to your ISP?<\/strong><\/a>
\nHow to retain customers for your ISP?<\/strong><\/a><\/p>","protected":false},"excerpt":{"rendered":"

Atender mais, melhor, mais r\u00e1pido, com mais efici\u00eancia…e n\u00e3o bastasse: atender de forma automatizada! Ser\u00e1 que \u00e9 poss\u00edvel? Os mais conservadores dir\u00e3o que a automa\u00e7\u00e3o pode prejudicar a qualidade dos seus atendimentos! Mas vamos te provar aqui que \u00e9 sim poss\u00edvel: reduza reclama\u00e7\u00f5es com atendimento automatizado! Saiba como!   O setor de Telecom e as […]<\/p>","protected":false},"author":1,"featured_media":3768,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","_joinchat":[],"footnotes":""},"categories":[41,39],"tags":[70,66,72,212,113,213,55,214,215,80,216,73],"class_list":["post-3767","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-atendimento","category-inteligencia-artificial","tag-ai","tag-automacao","tag-inteligencia-artificial","tag-matrix-brasil","tag-matrix-do-brasil","tag-nao-perturbe","tag-omini","tag-reclamacoes","tag-sart","tag-talk","tag-telecom","tag-whatsapp-api"],"acf":[],"yoast_head":"\nReduza reclama\u00e7\u00f5es com atendimento automatizado - Matrix Go<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/matrixgo.ai\/en\/reduza-reclamacoes-atendimento-automatizado\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reduza reclama\u00e7\u00f5es com atendimento automatizado - Matrix Go\" \/>\n<meta property=\"og:description\" content=\"Atender mais, melhor, mais r\u00e1pido, com mais efici\u00eancia…e n\u00e3o bastasse: atender de forma automatizada! Ser\u00e1 que \u00e9 poss\u00edvel? Os mais conservadores dir\u00e3o que a automa\u00e7\u00e3o pode prejudicar a qualidade dos seus atendimentos! Mas vamos te provar aqui que \u00e9 sim poss\u00edvel: reduza reclama\u00e7\u00f5es com atendimento automatizado! 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