Voice & Bots

Smart telephone exchange.

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Telephone service that makes a difference

VOICE & BOTS

Manage your calls strategically.

Customized solutions for each market

+Productivity

Increase the productivity of your service.

Monitoring

Management of Customer Service Agents.

Copilot

Integrated Generative Artificial Intelligence.

Geographic Flexibility

Take the Call Center to your smartphone.

Cloud storage

More stability, scalability and security.

+Integrations

Customize Voice & Bots any way you want.

Manage calls better with Voice & Bots

Unlimited Extensions and Agents

Create, configure, and make available as many extensions and Agent accesses as you need. Manage the platform however you see fit.

Details of calls made and received

Strategic information about each call is stored in Voice & Bots for immediate access by managers.

Team Management and Productivity

Monitor logins, breaks, service times, satisfaction survey results…and much more. Optimize your productivity!

Service Metrics and Reports

Real-time service reports and graphs provide a strategic overview of your telephone communications.

Call Recording

Protect your customers and your business with automatic call recording and cloud storage.

Customized IVR

Design the service flowchart that best fits your reality and your customers' expectations and needs.

+Links

Whether calling or receiving, telephone support is still essential! More complex requests and specific user profiles require efficient telephone contact.

+Automation

Voice automation via personalized IVR and/or automatic calls with fluid communication via voicebots.

Conversational Intelligence…

...on every phone call.

VOICE & BOTS

Revolutionize your service

Manage your Recalls

A customer called 1, 2, 3 times... Did they not complete the call? Or do they really need ongoing support? Identify the numbers with the most callbacks, how many times they were repeated, and at what intervals they dialed to optimize your business.

Integration with Digital Communication

Do you already have an open customer service call on the digital chat channel (Chatbots & AI) and have you made a call? No need to restart the service from scratch! Voice & Bots can check the history of open customer service calls and intelligently continue the conversation.