Atendimento e Suporte

Service and Support

“How can I help you?”

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Service as it should be

Fast, Empathetic and Consistent

Make your eyes shine

Expand your horizons

24 hours

Your call center never sleeps and your service never stops.

Commerce

Transform your customer service into a powerful automated sales channel.

Omnichannel

Manage customer service across all channels from a single screen.

Scalability

Boost and grow your business without increasing labor and infrastructure costs.

Create and deploy your own Virtual Customer Service Assistants.

Data and Insights

Evaluate your team's performance and the performance of your services with numerous reports.

Create and publish surveys to learn more about your business and your customers.

Empower your customers with automated services

Payments

Offer payment options without leaving WhatsApp and manage each payment directly from Chatbots & AI.

Appointments

Technical visits, installations, consultations, and other appointments… Allow your users to select their preferred date and manage everything automatically.

Product Tracking

Manage your customers' expectations by automatically providing product tracking within conversations.

Subscriptions and Budgets

Official hiring and quotes can be automatically made on demand by each user.

Authentications

Control access and provide identity verification, ensuring much greater security for users and your business.

2nd Copy of Invoices

Offer automated, on-demand invoice sending directly from leading digital communication platforms.

Transactional Messages

Keep users and customers informed and engaged. Ensure greater transparency in your transactions and add value to your services.

Multiplatform

Users can start conversations from wherever they want. Your business manages and responds to everything in one place.

Virtual Assistants

Personalize your automated digital communication with a personalized virtual assistant, solidifying your brand image, tone of voice, and organizational culture.

Automatically interpret voice messages

Send audio

Much +Conversational Intelligence

Simplify with more options

Customer journey

Personalize your messages and approach to each customer's profile, preferences, and current situation. With Matrix AI, you can collect and leverage user data to your advantage.

Channel transfer

Forward text messages to phone support and/or send them to text messages after each call. Let users navigate multiple communication channels while you manage everything seamlessly in one place.

Chat history

Consistent service with shared conversation history across each channel. Your entire team of agents has immediate access to the history and can follow up on each call whenever necessary.